Returns and Refund Policy

At Glowculture.store, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple returns and refunds process to ensure that your shopping experience is smooth and hassle-free. Please read our policy below for detailed information.
1. Return Period
We offer a 30-day return policy from the date of purchase. If you are not happy with your order, you may return eligible items for a full refund within 30 days.
2. Eligibility for Returns
To be eligible for a return and refund, the following conditions must be met:
Timeframe: The item must be returned within 30 days of the original purchase date.
Condition: Items must be unused, unwashed, and in the same condition you received them. The item should be returned with all original tags and packaging intact.
Non-Returnable Items: The following items are non-returnable:
Sale or clearance items
Gift cards
Items marked as “final sale” or “non-returnable” at the time of purchase
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email us at support@glowcultures.store with your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: After receiving your request, we will provide you with a Return Authorization (RA) and instructions on how to send the item back.
Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or was sent in error. We recommend using a trackable shipping service to ensure the item is returned safely.
4. Refund Process
Once we receive the returned item(s) and confirm they meet the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method. Please allow 30 business days for the refund to appear in your account, depending on your bank or payment provider.
Full Refund: If your return is approved, you will receive a full refund for the purchase price of the item(s).
Refund Timing: Refunds are typically processed within 30 business days from the date we receive the returned item. Depending on your payment method and bank, it may take additional time for the refund to appear in your account.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@glowcultures.store with your order number, a description of the issue, and photos of the damaged item. We will arrange for a replacement or a full refund at no additional cost to you.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or style, please return the original item for a refund and place a new order for the item you prefer.
7. Shipping Costs
Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Original Shipping Fees: Shipping fees from your original order are non-refundable, unless the return is due to a mistake on our part.
8. Contact Us
If you have any questions or need assistance with your return, please reach out to us:
Phone: +1 910-427-6549
Address: 190 S State St, Westerville, OH 43081, USA
Working Hours: Monday to Friday, 8 AM – 6 PM (Closed on Saturdays and Sundays)
We are committed to ensuring your satisfaction, and we appreciate your understanding of our policies. Thank you for shopping with Glowculture.store!