Privacy policy
1 – INFORMATION COLLECTED
Personal information relating to you may be collected and processed, in particular as a result of your browsing behaviour on the website, but also as a result of any orders you make on the website and in connection with any requests you send to our customer service department.
The information that may be collected and processed includes:
1) Information relating to your identity
- First and last name;
- Postal details (billing and delivery address) email address;
- Telephone number.
2) Information relating to the payment method used to place the order
- Credit card number;
- Expiry date of the credit card;
- Bank details.
3) Information relating to the monitoring of the commercial relationship
- Your order number;
- Your purchase history;
- Your possible requests for customer service;
- Your preferences and interests in relation to the services and products offered on our website;
4) Electronic identification information
- IP address
- Other navigational information relating to your terminal.
2 – USE OF COOKIES
We use “cookies” and other unique identifiers.
A “cookie” is a small amount of information that is downloaded to your computer or device when you visit our website.
We use several different types of cookies, including functional cookies, performance cookies, advertising cookies, social media cookies or content cookies.
“Cookies” improve your browsing experience by allowing the website to remember your actions and preferences.
“Cookies” also provide information about how you use our website, for example whether this is your first visit or whether you are a repeat visitor.
The “cookies” we use are not capable of transmitting computer viruses.
The “cookies” we use cannot extract personal information from your hard drive that could identify you.
We use “cookies” for the sole purpose of collecting information, in accordance with this Privacy Policy, and do not use personal information or pseudonymous information that would allow you to be identified without your consent.
3 – PURPOSE OF COLLECTING YOUR PERSONAL INFORMATION
If you decide to use our website, you agree that we collect, use and disclose information about you strictly and in accordance with the conditions set out in this Privacy Policy.
The collection of your personal data may be for the following purposes:
1) Processing your enquiries and requests for information;
2) Providing and delivering the products and/or services you have purchased on our website;
3) Managing your online orders and delivering these orders and any applicable warranties;
4) Processing your payment information;
5) Ensuring the security of online transactions, preventing fraud and payment problems;
6) Managing and optimizing customer relationships;
7) Establishing a profile about you to better analyse consumer trends and preferences;
8) Subject to your consent, to send you information about our offers, news and events (newsletters, invitations and other publications);
9) Improving the operation of our website;
10) Providing you with personalised services;
11) Detecting possible risks or fraud;
12) Managing and responding to repair requests and providing after-sales services.
4 – RECIPIENTS OF YOUR PERSONAL INFORMATION
Your personal information may be disclosed to our service providers. In fact, we sometimes use third parties as service providers who enable us to carry out specific activities on our behalf. Any information or data that may be communicated to our service providers is for the purpose of ensuring the full performance of the sales contract concluded on our website.
Your personal information may also be passed on to subcontractors for technical and/or logistical reasons (e.g. service providers, hosting and maintenance providers for our website, payment service providers, payment management organizations, fraud, technical service providers responsible for sending emails, etc.).
We share information with advertising partners about your use of our website, your purchases and your interactions with advertisements on other websites for products and/or services marketed on our website.
5 – RETENTION OF YOUR PERSONAL INFORMATION
We undertake to use your personal information only for the period necessary to achieve the purposes described in section 3 of the Privacy Policy.
Personal information relating to you, collected and processed in the “Contact” section, will only be retained for the period of processing your request.
Information relating to your order will in principle be retained by glowcultures.store for a period not exceeding the current legal validity period. As soon as your customer account is closed, this data will be stored or will be destroyed if the above-mentioned period has expired.
Your bank information will only be kept securely and for the period necessary to validate your order and payment.
Your bank information will then be destroyed immediately. In any case, you have the right to close your customer account and/or unsubscribe from our website newsletters at any time.
To do this, you can contact our customer service by email at the following address: support@glowcultures.store
You can also unsubscribe by clicking on the unsubscribe link included in each of our newsletters.
6 – SECURITY AND SECURITY OF YOUR PERSONAL INFORMATION
We have taken appropriate technical and organizational measures to ensure the confidentiality and security of the personal data collected about you. Therefore, to ensure that transactions carried out on our website are protected by SSL encryption.
7 – MODIFICATIONS TO THE PRIVACY POLICY
We reserve the right to update this Privacy Policy to reflect any future changes in applicable practices, laws and regulations, and for operational reasons.
8 – CONTACT
For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, you can contact us at:
E-mail: support@glowcultures.store
Phone:+1 910-427-6549
Address: 190 S State St, Westerville, OH 43081, USA
Working hours: 08:00 AM – 06:00 PM (from Monday to Friday, off Saturday and Sunday)