Payment Policy

Thank you for shopping at glowcultures.store! We strive to offer a seamless and secure shopping experience. Please review our payment policy for detailed information on accepted payment methods, shipping fees, and other important transaction-related details.

1. Accepted Payment Methods

We accept the following payment methods for all purchases:

  • PayPal
  • Payoneer

These platforms ensure a secure and convenient way for you to complete your purchase. You can use a credit or debit card via PayPal or Payoneer without the need to have an account with them.

2. Currency and Pricing

All prices on our website are listed in USD (United States Dollars). The total amount for your order, including taxes (if applicable) and shipping costs, will be shown at checkout before you confirm your purchase.

3. Shipping Fees

We offer flat-rate shipping for all orders within the United States at a charge of $6.99. This fee applies to all domestic orders regardless of size or weight.

  • Domestic Shipping: $6.99 for standard shipping within the United States.

Currently, we do not offer international shipping. We only ship to addresses within the United States.

4. Payment Authorization and Processing

Once you submit your order, your payment will be processed securely through PayPal or Payoneer. If the payment is successfully processed, we will send an order confirmation email, and we will begin preparing your order for shipment.

If for any reason the payment is not authorized (e.g., insufficient funds, payment failure), we will notify you and request that you correct the issue before your order can be processed.

5. Billing Information

To process your payment, you must provide accurate billing information at checkout, including your full name, address, and payment details. This information is essential for fraud prevention and ensuring that your order is shipped to the correct address.

We take your privacy seriously and will only use your billing and shipping information to process your order. Your information will not be shared with third parties, except for the purpose of fulfilling your order.

6. Sales Tax

Sales tax will be applied to your order based on the applicable state and local tax rates. The exact amount will be calculated during checkout and included in your order summary. If you have questions about sales tax, please contact us at [email protected].

7. Order Confirmation

Once your order is successfully placed and payment is processed, you will receive an order confirmation email. This email will include details about your order, including the items purchased, total amount paid, and estimated shipping date. Please review the confirmation carefully to ensure everything is correct.

8. Order Changes and Cancellations

We aim to process all orders quickly to ensure timely shipping. If you wish to make changes or cancel your order, please contact us immediately at [email protected]. Once your order has been shipped, we are unable to modify or cancel it.

9. Refunds

If you need to return an item, please refer to our Returns and Refund Policy. Once a return is approved, we will issue a full refund to your original payment method (PayPal or Payoneer). Please allow 30 business days for the refund to reflect in your account, depending on your payment provider.

10. Fraud Prevention

To ensure the security of both our customers and our business, we may review orders for potential fraud. We reserve the right to cancel or suspend any order if we suspect fraudulent activity or if there is a discrepancy with the payment information provided. If any issues arise, we will contact you directly to verify the details of your order.

11. Contact Us

If you have any questions or need assistance regarding our payment policy, please don’t hesitate to reach out to us:

  • Email: [email protected]
  • Phone: +1 910-427-6549
  • Address: 190 S State St, Westerville, OH 43081, USA
  • Working Hours: Monday to Friday, 08:00 AM – 06:00 PM (Closed on Saturdays and Sundays)

By placing an order with glowcultures.store, you agree to the terms of this Payment Policy. We appreciate your business and are here to assist you with any questions you may have during your shopping experience.

Thank you for choosing glowcultures.store!