Frequently Asked Questions (FAQs)
Welcome to the Glowculture.store FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you don’t find the information you’re looking for, please don’t hesitate to contact us directly at [email protected] or call us at +1 910-427-6549. We’re here to help!
1. What payment methods do you accept?
We accept the following payment methods for all purchases:
- PayPal
- Payoneer
You can use a credit or debit card via these services even if you don’t have an account.
2. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time. We hope to expand our shipping options in the future.
3. How much does shipping cost?
We offer flat-rate shipping for a fee of $6.99 on all domestic orders within the United States. This fee is applicable for all order sizes and weights.
4. How long will it take for my order to arrive?
- Processing Time: All orders are processed within 1-3 business days (Monday to Friday).
- Shipping Time: Once your order is shipped, delivery usually takes 7-15 business days, depending on your location.
Please note that shipping times may vary due to unforeseen circumstances such as holidays or weather conditions.
5. Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it right away to ensure fast delivery. If you need to make any changes or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed or shipped.
6. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
7. What is your return and refund policy?
We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return the item(s) within 30 days of receiving your order for a full refund.
- Condition: Items must be unused, unwashed, and in the original packaging with tags attached.
- Non-returnable items: Sale items, gift cards, and items marked as “non-returnable” are excluded from the return policy.
For more details, please visit our Returns and Refund Policy page.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number, a description of the issue, and any photos of the item. We will resolve the issue as quickly as possible by issuing a replacement or a full refund, at no additional cost to you.
9. Do you offer exchanges?
Currently, we do not offer direct exchanges. If you would like a different size or style, please return the original item for a refund and place a new order for the item you’d prefer.
10. How can I contact customer support?
If you have any questions or need assistance with your order, please reach out to us:
- Email: [email protected]
- Phone: +1 910-427-6549
- Address: 190 S State St, Westerville, OH 43081, USA
- Working Hours: 08:00 AM – 06:00 PM (from Monday to Friday, off Saturday and Sunday)
We hope this FAQ section helps answer your questions. If you need further assistance, please don’t hesitate to reach out to us! We appreciate your business and are committed to making your shopping experience with Glowculture.store as smooth and enjoyable as possible.
Thank you for choosing Glowculture.store!